We at Venuefit.com, a venue and event package booking platform (hereinafter referred to as “Venuefit,” “we,” “us,” or “our”), we are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services, in compliance with the General Data Protection Regulation (GDPR).
1. Information We Collect
a. Personal Information
- When you register as a Venue or Supplier, we may collect personal information such as your name, email address, contact details, and other relevant information.
- In the case of Suppliers, we may also collect business-related information, such as business name, address, and payment information.
b. Usage Information
- We may collect information about how you use Venuefit, including the pages you visit, the features you use, and the actions you take.
2. How We Use Your Information
a. Personalization and Communication
- We may use your information to personalize your experience on Venuefit, including showing you relevant venues and event packages.
- We may send you email notifications related to your account or updates about Venuefit services.
b. Transaction Processing
- If you are a Supplier, we will use your information to facilitate the booking and payment processes.
- We use third-party companies like Stripe and Paypal to handle payment processing and the data of the customer and the Venue or Supplier is shared through a secure network with the. You may read the privacy policies of each of them to understand how they handle your data.
- Paypal Privacy Policy
- Stripe Privacy Policy
c. Improvement and Analytics
- We may use information to improve our services, conduct research, and gather analytics on customer behavior.
- We use third-party tools like Google Analytics and Hotjar to gather insights on usability, and web traffic.
3. Disclosure of Your Information
a. Venues and Customers
- As a booking platform, we may share information between Venues and Customers to facilitate bookings and communication. This may include sharing contact details.
b. Legal Compliance
- We may disclose your information to comply with legal obligations, respond to requests from law enforcement, or protect our rights and the rights of others.
4. Data Security and GDPR Compliance
We take data security seriously and are committed to ensuring GDPR compliance:
- We implement reasonable security measures to protect your information.
- We ensure the lawful and transparent processing of personal data, and data subjects’ rights are respected.
- Data transfers outside the European Economic Area (EEA) are made in accordance with GDPR requirements.
5. Your Choices and GDPR Rights
You may have choices regarding how we collect and use your information and are entitled to the following GDPR rights:
- Access your personal data.
- Rectify inaccuracies in your personal data.
- Erase your personal data under certain circumstances (the “right to be forgotten”).
- Restrict or object to the processing of your personal data.
- Data portability, allows you to receive your data in a structured, commonly used, and machine-readable format.
- Withdraw consent when processing is based on consent.
6. Use of Images and Videos for Marketing
Venuefit may use images and videos uploaded by Venue Owners and Suppliers on our website for marketing and social media purposes. By uploading images and videos, you grant Venuefit the right to reuse these materials for promotional and marketing activities. We may share these materials on our social media platforms, website, or other marketing materials. If you have concerns about the use of your images or videos for marketing purposes, please contact us at [email protected] to discuss your preferences or to request their removal.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your use of Venuefit. You can manage your cookie preferences through your browser settings.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices and services. We will notify you of any significant changes.
9. Contact Us
If you have questions or concerns about this Privacy Policy, GDPR rights, or your personal information, please contact us at [email protected].