At Venuefit.com (hereinafter referred to as “Venuefit,” “we,” “us,” or “our”), we want to ensure that your experience with our platform is satisfactory and that you are well-informed about our refund and return policy for bookings made through our website. Please read the following policy carefully:
1. Refund Policy for Customers
As a Customer using Venuefit to book venues or event packages, the refund policy is as follows:
a. Cancellations
If you wish to cancel a booking, the refund amount and conditions may vary depending on the Venue Owner’s cancellation policy. Venue Owners may have different cancellation terms, such as a full refund, a partial refund, or no refund at all. It is important to review the cancellation policy specified by the Venue Owner at the time of booking.
b. Refund Requests
If you believe you are entitled to a refund based on the Venue Owner’s cancellation policy, you should submit a refund request through Venuefit. We will review the request and facilitate the refund according to the terms specified by the Venue Owner.
c. Processing Time
Refund processing times may vary and are subject to the Venue Owner’s policies. We will make reasonable efforts to process refunds promptly, but we do not have control over the specific timeframes.
2. Return Policy for Venue Owners and Suppliers
If you are a Venue Owner or Supplier listing venues or event packages on Venuefit, please note the following regarding cancellations and returns:
a. Cancellations by Venue Owners
Venue Owners may have their own cancellation policies, which are communicated to Customers during the booking process. It is your responsibility as a Venue Owner to adhere to your stated cancellation policy.
b. Return Requests
If you believe there are legitimate reasons for returning a payment or providing a refund, you should promptly address the matter with the Customer in accordance with your stated policies. Venuefit is not responsible for managing returns or refunds for services provided by Venue Owners and Suppliers.
3. Disputes and Resolution
In the event of disputes or disagreements between Customers and Venue Owners or Suppliers regarding refunds or returns, we encourage parties involved to communicate and try to reach a resolution. Venuefit is not responsible for mediating disputes but may offer assistance as needed.
4. Changes to this Refund and Return Policy
Venuefit reserves the right to update or modify this refund and return policy. We will notify you of any significant changes.
5. Contact Us
If you have questions or concerns about this Refund and Return Policy, please contact us at [email protected].